As a database and application administrator, you will be responsible for preparing and maintaining the environment for the operation of our system, either on-premise at customers’ sites or in the cloud. In Customer Care, our goal is to ensure that users find our system easy to use, saving them time and providing reliable support whenever needed. You will support the operation of PROVYS for customers and assist colleagues in project work within our system environment.
Your Responsibilities:
- Application deployment – Installing and configuring our system on-premise for customers or in the cloud.
- Environment administration and configuration – Setting up environments for projects and testing.
- Operational monitoring – Ensuring smooth system functionality.
- Database backup and recovery – Creating recovery scenarios and testing database restoration.
- User account management – Managing access rights and permissions.
- Database performance monitoring – Overseeing system resource usage, database parameters, and log/trace file analysis.
- Database software installation – Including database creation, data exports, imports, and migrations.
- Version updates and patch management – Tracking new software versions, analyzing them, recommending upgrades, and testing them.
- Database security and audit – Setting up security measures and evaluating audit logs.
- End-user support – Assisting customer’s support staff in resolving end-user issues.
- Operational documentation management – Maintaining records of database system operations.
- Customer consultation – Advising clients on system component deployment and configuration.
What will be part of your job and what technologies do we use:
- Windows and Linux system administration
- Oracle database administration
- VPN Technologies
- Process automation and scripting (Shell, PowerShell)
- Virtualization technologies (Kubernetes)
What you should know before joining:
- Operating system installation & configuration – Experience with Windows Server or Linux.
- Networking basics – Understanding fundamental networking principles.
- English proficiency – Our documentation is in English, and we communicate with customers mainly in English.
Additionally, we look for someone who:
- Understands customer needs – You ask the right questions and find ways to help.
- Is Problem-solving oriented – You define problems and collaborate on solutions.
- Has internal motivation to help – You take initiative to assist others.
- Is a team player – We are looking for a friendly and reliable colleague.
What can you expect after you join us?
- Supportive team – You will be part of a 16-member Customer Care team that is always ready to help.
- Mentorship – An experienced colleague with years of support project expertise will guide you.
- Training and onboarding – You will go through an induction process to familiarize yourself with workflows and become independent as quickly as possible.
- Hands-on learning – You will be involved in real tasks from the start to gain practical experience.
- Continuous improvement – Once independent, you will actively contribute to improving work processes, increasing automation, reducing errors, and enhancing customer satisfaction.
Would you like to be part of our team? Join us!
Are you interested? Send an email to Monika!
Monika Zabadalová
HR Director
Mobile: +420 774 433 088
E-mail: monika.zabadalova@provys.com
